Privacy policy

Catena Inspection & Engineering Services Limited is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.


By registering or placing an order on this website, you consent to the

collection, use and transfer of your information under the terms of this policy.


Information that we collect from you

When you visit, register or order products or services from us you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.


We may also collect information about your usage of our website as

well as information about you from messages you post to the website and e-mails or letters you send to us.


To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.


In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


Disclosure of your information

The information you provide to us may be accessed by or given to third

parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other

purposes approved by you. Those parties process information, fulfil

and deliver orders, process credit card payments and provide support

services on our behalf. We may also pass aggregate information on the

usage of our website to third parties but this will not include information that can be used to identify you.


Where you have consented when providing us with your details, we may

also allow other companies in our group, to contact you occasionally

about products and services which may be of interest to you. They may

contact you by e-mail. If you change your mind about being contacted by

these companies in the future, please let us know using our contact



Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.


Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.


Unless required to do so by law, we will not otherwise share, sell or

distribute any of the information you provide to us without your consent.



Cookies are small amounts of information which we may store on your



Unless you have indicated your objection when disclosing your details

to us, our system will issue cookies to your computer when you log on

to the site. Cookies make it easier for you to log on to and use the

site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know using our contact form.


Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a

reasonable period or as long as the law requires.


We use PAYPAL for secure credit card payments. Please note we do not store financial details (credit or debit card numbers) on our system. They are only used by our Payment Service Provider for completion of your payment.


Accessing and updating

You are entitled to see the information held about you and you may ask

us to make any necessary changes to ensure that it is accurate and kept

up to date. If you wish to do this, please contact us using our contact

form. We are entitled by law to charge a fee of £10 to meet our costs

in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the

website and, where appropriate, through e-mail notification.



All comments, queries and requests relating to our use of your

information are welcomed and should be made using our contact form.